WE WILL:
- Keep the contents of your health records confidential and maintain your privacy
- Offer same day appointments
- Provide you with emergency care when you need it
- Offer appointments for routine matters with the appropriate time scale
- You may book a health check when you join the surgery
- Offer advice on disease prevention and health promotion
- Involve you in discussions on your care and treatment
- Assist you in obtaining help from other professions when this is required
- Treat you with courtesy and respect regardless of your age, sex religion, ethnicity, appearance or health needs
- Maintain standards by ensuring that all doctors and staff undertake continuing education and training
YOU SHOULD:
- Inform us of any change in your name, address or telephone number in writing
- Let us know in good time if you are unable to keep your appointment
- Check in at Reception on your arrival
- Make a separate appointment for each person to be seen
- Only request a house visit if you are too ill to come to surgery
- Only use the Out-of-Hours service for problems that cannot wait until the surgery next opens
- Request repeat prescriptions in good tme – do not wait until you run out
- Ask if you do not undersand advice given to you
- Tell us if you are unsure about treatments you are offered
- Treat our staff with courtesy and respect
